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919 Ellesmere Rd #202, Scarborough, ON M1P 2W7, Canada

(416) 751-4842

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drprusin.com
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I went to see Dr. Prusin for my first extraction counsultation and he made things surpringly fun with a relaxed demeanour

drprusin.com
1
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I went to dr. Prusins office to have my wisdom teeth extracted. The day I went to do the assessment I filled out insurance forms. Leading to the day of the procedure, the secretary Susan claimed that the agreement with paying through the insurance was not finalized. I asked how does that become finalized and she stated its not her job. She even called the insurance company, harassed my mothers phone demanding that my mother call her back when upon contacting the insurance the confirmed they were cover my wisdom teeth extractions. She began making up numbers and demand that I pay a balance that was being covered by both my insurances. I then come to find out on my follow up visit that she sent both my insurances the bill plus took $680.00 from me and claimed he insurance only paid a certain amount however when I called my insurance she did not even send the bill, hence her making up of numbers. I had to call my credit card company to fill a dispute. When I tried calling to figure out what is going on she repeatedly hung up on me and put me on hold with no notification. She then put me on speaker with the "manager" Cathy who began to speak with me, unaware of the issue at hand. This was poor service and a tag team to the point I had to 3way my boyfriend to be my witness of the ill treatment. Upon the completion of my wisdom teeth I woke up with a scar. The dentist and his staff claimed it was a stretch mark, however I went to my family doctor to confirm that it was a scratch by a possible instrument used to remove my teeth. I had to file a complaint with the Ontario surgeons to have a full report of what happened that day.

drprusin.com
5
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Always a very pleasant staff on hand. A relaxed atmosphere where Dr Prusin always seems to be very passionate and dedicated to his patients

drprusin.com
1
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While I make an appointment they told me that the charge will be cover by my plan and I will not need to pay any extra money. Even while I was there they didn't tell me prior to treatment that I need to pay an extra amount beyond my insurance plan. At last they handed over a bill and make extra charges saying that it will not cover by my plan and I had to pay that. If I knew before the treatment it will go from my pocket than I may not take such fascinating treatment or might look for other government free services and obviously it was not an emergency serious case. They were just misused the opportunity to have a patient like me and cheat me with an extra service and extra bill. I will never go there again and I will recommend other to have a written confirmation from them what they will charge prior to start a treatment. Take a written commitment if you have an insurance plan that your charges will all cover by the insurance plan to avoid any extra bill. If need to pay, pay willingly, not being mistreated or being used. Good luck :(

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Locations:

Prusin, William Dr

919 Ellesmere Road #202, Scarborough, ON M1P 2W7, Canada
(416) 751-4842

Prusin, William Dr

919 Ellesmere Rd #202, Scarborough, ON M1P 2W7, Canada
(416) 751-4842